Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
great location
friendly staff
minor drawbacks
improvement needed
8.6/10
Great
Rooms
9.0
Location
9.0
Service
9.1
Dining
8.1
Guest reviews
8.6/10
based on 7 reviews
8.5
8.5/10 based on 638 reviews
Andy
United States,
March
2024
8.2/10
I had a wonderful stay at this hotel. The rooms were spacious, clean, and had everything one could want, avoiding the cramped feel of higher priced accommodations. The open concept design made it modern, clean, and quiet. However, the location had some drawbacks, with dodgy areas nearby, but at no point did I feel threatened. The service was exceptional, with staff happy to assist with special requests and always friendly and accommodating. The dining options were great, especially the Açai/Dragon Fruit bowls across the street. Overall, a great value for money.
Rooms
9.0
The rooms were spacious, clean, and had everything I could want. The open concept design was modern, clean, and quiet.
Service
9.0
The service was exceptional, with staff happy to assist with special requests and always friendly and accommodating.
Location
7.0
The location, while not the greatest initially, is changing to a more vibrant area with new shops, restaurants, and bars. Close to everything you would need.
Dining
8.0
I loved the dining options, especially the Açai/Dragon Fruit bowls across the street.
Facilities
8.0
The facilities were great, providing everything needed for a comfortable stay.
Thomas
United Kingdom,
December
2023
9.6/10
I had a fantastic stay at this hotel. The rooms were beyond my expectations, very modern, clean, spacious, and decorated nicely, going above and beyond what I imagined. The service was excellent, making our annual getaway always so memorable with friendly and welcoming staff who made me feel like they knew me. The location was perfect, being great and super convenient, ideal for attending a concert at Budweiser Gardens. The dining options were delightful, especially the Thai dishes. Overall, a wonderful experience with great value for money.
Rooms
10.0
The rooms were beyond my expectations, very modern, clean, spacious, and decorated nicely, going above and beyond what I imagined.
Service
10.0
The service was excellent, making our annual getaway always so memorable with friendly and welcoming staff who made me feel like they knew me.
Location
10.0
The location was perfect, being great and super convenient, ideal for attending a concert at Budweiser Gardens.
Dining
9.0
The dining options were delightful, especially the Thai dishes.
Facilities
9.0
The facilities were top-notch, offering everything I needed for a comfortable stay.
John
United Kingdom,
November
2023
9.0/10
The hotel is situated in an amazing location, right in the heart of downtown London, close to various restaurants and attractions. The rooms are spacious, beautifully decorated, and exceeded my expectations. The service was exceptional with warm and friendly staff. The dining options were delightful, although the exposed bathroom layout in some rooms may not suit everyone's preference.
Rooms
9.0
The rooms were large, beautifully decorated, and bigger than I anticipated.
Service
9.0
The staff was incredibly friendly and helpful.
Location
10.0
The hotel is in an amazing location, right in the heart of downtown London, yet surprisingly quiet.
Dining
8.0
I enjoyed the dining options around the corner from the hotel.
Facilities
9.0
The hotel offers great facilities for a comfortable stay.
Gordon
United Kingdom,
September
2023
8.4/10
The hotel is ideally located downtown, with various eateries and bars within walking distance. The rooms were spacious and had a unique and fancy decor, offering a clean and comfortable stay. The service was top-notch, with helpful and accommodating staff. However, the ongoing road construction was a downside, affecting some convenience.
Rooms
9.0
The rooms felt so fancy, nice, big, and very unique in style, providing a large, clean, and comfortable environment.
Service
9.0
The staff was amazing, recommending excellent brunch spots and being very welcoming and accommodating.
Location
8.0
The hotel's location downtown was excellent, with easy access to many restaurants and amenities, including Covent Garden Market and Budweiser Gardens.
Dining
8.0
The nearby Market offered excellent dining options, like the loved Açaí/Dragon Fruit bowls, a delightful culinary experience.
Facilities
8.0
The hotel offered laundry services, dry cleaning, and a welcome drink, enhancing the overall guest experience.
Ron
United States,
September
2023
8.6/10
I absolutely loved my stay at this hotel! The location was fantastic, right in the heart of downtown with easy access to markets and restaurants. The rooms were modern, clean, and quiet, and the staff went above and beyond to make my romantic getaway special. The dining options were diverse and delicious, but there were a few minor drawbacks with the facilities and services.
Rooms
9.0
The rooms were modern, clean, and quiet. The open concept bathroom design was a unique touch that I enjoyed.
Service
9.0
The service was beyond exceptional. From setting up my room for a romantic getaway to their warm welcome, the staff truly made our stay memorable.
Location
10.0
The location couldn't be better, right downtown near the city center market and excellent restaurants. Plus, being close to the London Music Club was a bonus for entertainment.
Dining
8.0
The dining experience was delightful, especially the Mexican food in the lounge. The options at The Market and nearby eateries were also top-notch.
Facilities
7.0
The facilities were good overall, but there were some tiny issues that could be improved for a more luxurious experience.
great location
minor drawbacks
Herman
United States,
August
2023
8.4/10
I absolutely loved my stay at the hotel. The rooms were spacious and modern with all the needed amenities, although it was a little cold. The service was above and beyond any hotel I've ever stayed in, with a warm welcome and helpful interactions. The location was perfect, within walking distance of everything, though the area at night was not the best. The dining experience around the corner was delightful. Overall, a top-notch hotel with a few minor drawbacks.
Rooms
8.0
The room across the hall was very spacious and comfortable with all the needed amenities. The modern and fun design added a nice touch, but it was a bit cold.
Service
9.0
The service was nothing but helpful interactions, and the staff was always friendly and accommodating. They took pride in their work, providing a warm welcome that truly stood out.
Location
8.0
The hotel is in a perfect location, close to restaurants, entertainment, and everything cool about downtown London. You can walk to most places, but the area at night could be better.
Dining
8.0
I loved the Açaí/Dragon Fruit bowls around the corner. The dining experience was enjoyable, with tasty options in the lounge.
Facilities
9.0
The facilities were excellent, with convenient amenities to enhance the overall stay.
Joshua
United Kingdom,
July
2023
9.0/10
The hotel exceeded my expectations with its beautiful, super clean rooms that were just slightly dusty. The service provided was incredibly positive and friendly, making me feel truly welcomed. The location was perfect for attending events at Budweiser Gardens and exploring downtown London. The dining options were convenient, especially the fresh coffee available in the lounge. Overall, my stay was fantastic with excellent value for money.
Rooms
9.0
The rooms were beautiful and super clean, just a touch dusty.
Service
9.0
The service was super friendly and helpful, going above and beyond.
Location
10.0
The hotel's location on Richmond Street was amazing for attending events at Budweiser Gardens and exploring downtown London.
Dining
8.0
I loved the fresh coffee available in the lounge.
Facilities
9.0
The hotel had great facilities, ensuring a comfortable stay.
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